Privacy Policy

1. Information We Collect

When you register an account, make deposits, place bets, or contact our support team at el444, we may collect the following categories of personal information:

• Identity data: full name, date of birth, username, and government-issued ID details for account verification.
• Contact data: email address, mobile phone number (including bKash or Nagad-linked numbers), and city of residence (e.g., Dhaka, Chittagong, Sylhet).
• Financial data: payment method details, transaction history, deposit and withdrawal records. We do not store full card numbers — only masked references.
• Technical data: IP address, device type, operating system, browser, and session activity logs used for security and fraud prevention.
• Gameplay data: betting history, game preferences, bonus usage, and win/loss records maintained for account integrity and responsible gaming compliance.

2. How We Use Your Information

el444 uses your personal data strictly for the purposes outlined below. We do not sell or rent your information to third parties for marketing purposes. Your data serves the following specific functions:

• Account registration and identity verification to confirm you are 21 years of age or older, as required for all players on el444.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard quickly and securely.
• Delivering customer support, responding to queries, and resolving disputes in a timely and professional manner.
• Preventing fraud, money laundering, and other illegal activities in accordance with our platform security standards.
• Sending relevant promotional communications, bonus notifications, and platform updates — only where you have given consent.

3. Cookies and Tracking Technologies

el444 uses cookies and similar tracking technologies to enhance your experience, remember your login state, maintain session security, and analyze platform performance. Cookies are small data files stored on your device when you visit our site. You may control cookie settings through your browser preferences; however, disabling certain cookies may limit some features of the el444 platform.

We use strictly necessary cookies (required for the site to function), functional cookies (to remember your preferences and settings), and analytical cookies (to understand how users navigate el444 and improve our service). We do not use advertising cookies to track you across external sites.

4. Data Sharing and Disclosure

el444 does not sell, trade, or otherwise transfer your personal information to outside parties except in the circumstances described below. All third-party service providers engaged by el444 are bound by strict data protection obligations:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) who require transaction data solely to complete your payment requests.
• Identity verification and KYC service providers engaged to confirm player eligibility and prevent underage gambling.
• IT security and fraud prevention partners who analyze technical data to protect the platform and its users from unauthorized access or malicious activity.
• Regulatory or law enforcement authorities when we are legally required to disclose information to comply with applicable laws or to protect the rights and safety of our users.

5. Data Security

el444 employs industry-standard security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our platform uses SSL (Secure Socket Layer) encryption for all data transmissions between your device and our servers, ensuring that sensitive information such as login credentials and payment details remain private and protected at all times.

We conduct regular internal security reviews, maintain access controls so that only authorized personnel can view sensitive data, and require all staff to comply with strict data protection practices. Despite these safeguards, no internet-based platform can guarantee absolute security; we encourage you to use a strong, unique password for your el444 account and to contact our support team immediately if you suspect any unauthorized access.

6. Data Retention

el444 retains your personal data only for as long as is necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable legal or regulatory obligations. The specific retention periods we apply are:

• Account data is retained for the duration of your active membership and for a minimum of 5 years following account closure for compliance purposes.
• Transaction records are kept for a minimum of 5 years in line with standard financial record-keeping obligations.
• Marketing consent records are retained for as long as you remain opted-in, and for a reasonable period after opt-out to demonstrate compliance with your preference.

7. Your Rights and Choices

As a user of el444, you have meaningful control over your personal data. You may exercise any of the following rights by contacting our support team at [email protected]:

You may request access to the personal data we hold about you; request correction of inaccurate or incomplete data; request deletion of your account and associated data, subject to legal retention requirements; withdraw consent for marketing communications at any time; and raise a complaint if you believe your data has been handled incorrectly. We will respond to all valid data requests within a reasonable timeframe.

8. Children and Underage Users

el444 is strictly intended for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. Our registration process includes age verification steps to prevent underage access, and we require accurate date-of-birth information from all users during sign-up.

• All new accounts undergo age verification as part of the KYC process before deposits or gameplay are permitted.
• If we discover that a user is under 21, we will immediately suspend the account, freeze any associated funds pending investigation, and delete the relevant data once the matter is resolved.
• Parents or guardians who believe their child has registered on el444 without authorization should contact us immediately at [email protected].
• el444 actively promotes responsible gaming tools including self-exclusion options for any user who feels they need to limit their activity on the platform.

9. Third-Party Links and Services

el444 does not include links to external websites, and our platform does not integrate with third-party social media plugins that collect your data without your knowledge. Any third-party payment providers (such as bKash and Nagad) operate under their own independent privacy policies, and we encourage you to review those policies before proceeding with any payment transaction.

el444 is not responsible for the privacy practices of external payment processors or any other third-party service providers referenced on this platform. We recommend familiarizing yourself with their respective privacy terms before submitting personal data to those services.

10. Changes to This Privacy Policy

el444 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Continued use of el444 following any update constitutes your acceptance of the revised Privacy Policy.

We encourage all el444 users to review this Privacy Policy periodically to stay informed about how we are protecting your information. If you have any questions, concerns, or requests regarding this Privacy Policy or the way el444 handles your data, please reach out to our support team at [email protected] — we are available around the clock, 24/7, to assist players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond.